Our mission is provide the highest quality products while promoting the integrity of our environment aka being as eco-friendly as possible. Our boxers are handmade here in Los Angeles, California. We do not treat any of our fabrics with any chemicals, this not only saves the environment, but it also makes your boxers last longer. So yes, we love our boxers and we want to make sure you do too! We guarantee our boxers to be free of any manufacturing defects, and will gladly accept any defective item for refund or exchange. Monogrammed and personalized gifts are non-refundable.
100% happy guarantee
We proudly offer a 100% Happy Guarantee! We want you to be fully satisfied with every item you purchase at Zic & Cha Cha so much, so that each and every product is backed by our 100% Happy Guarantee. It's pretty simple really, if you're not happy, simply return the merchandise, and we'll give you a refund or send you another color, a new size, or a different style. We also guarantee that here, you'll find the highest quality merchandise at the best value. If you can find a better boxer at the same price we'll happily refund the difference.
return by mail
We truly believe in our product, and know that our boxers will make your bedtime a little more - ehem interesting. But, if for any reason, our boxers shorts aren't doing it for you, simply return them to us within 30 days of receipt. Items must be returned along with the receipt, and/or corresponding order number. Please submit your return request to Zic & Cha Cha Returns at firstname.lastname@example.org notifying us of the return and he reason for the return. We're all about customer service, so please, feel free to be brutally honest. If you are unhappy for any reason, let us know!
Once we receive the package, we will contact you by phone to process an exchange or refund for the merchandise. Shipping and handling costs are non-refundable. We must receive the package within 30 days of receipt. You are responsible for shipping the items back to us, including any shipping fees. Please be sure to insure your item.
"i don't have the receipt"
It’s OK. Thank goodness for computers right? As long as we have your order number on record, we'll be able to process the refund. It’s easy. Simply include the following information with your return package.
• Your full name
• Your order number
Please note: Monogrammed or personalized items may not be returned or exchanged.
how to return
Just email us at email@example.com. We're all about customer service, so please, feel free to be brutally honest. If you are unhappy for any reason, let us know! Be sure to include the order number, and the reason for the return. We will then email you instructions for the return. Once we receive your package, we will happily exchange or issue a refund- whichever you prefer. We will credit your original payment method.
Please allow 2-3 business days for your return to be processed.
if it was a gift:
The name, address and zip code of the person who gave you the gift. Also, please include the order number of the gift , if available. Please Note: Monogrammed Boxers are non-refundable.
returns or exchanges from outside the US
Yes, we are one of the first US gift delivery services to offer shipping outside the US! Our most popular countries include Australia, Canada, and Japan. We are very proud to offer international shipping to customers throughout. For international returns, simply email us at firstname.lastname@example.org. Be sure to include the order number, and the reason for the return. We will then email you instructions for the return. Once we receive your package, we will promptly exchange or refund- whichever you like.
If you would like to talk to our Team, we are available to assist you 7 days a week from 9:00 AM to 9:00 PM Pacific Time, Monday through Friday, 10:00AM to 5:00PM Saturday through Sunday. Also, please feel free to contact us at 877+942+2422 (ZIC+CHA2) or you can email Ellie directly at email@example.com