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easy shipping (nice, huh?)
All orders and gifts are shipped via USPS, UPS, & FedEx. We offer Standard Shipping at a low flat rate of $5.95, that's right. No matter how much you spend, conveniently enjoy one low flat rate for shipping. We also offer Express Shipping and One Business Day Shipping, and Overnight Shipping. If you are sending our boxers as gifts, we do offer gift wrapping and a free message card. Please remember to select this option to ensure that your order is gift wrapped.
Shipping Outside The US No worries, we've got you covered! ;) Its easy to send zic & cha cha gifts overseas. Takes about 6-12 days for global air mail. Simply select "International Shipping." Any questions? Email us at hey@zicandchacha.com returns
Our mission is provide the highest quality products while promoting the integrity of our environment aka being as eco-friendly as possible. Our boxers are handmade here in Los angeles, California. We do not treat any of our fabrics with any chemicals, this not only saves the environment, but it also makes your boxers last longer. So yes, we love our boxers and we want to make sure you do too! We guarantee our boxers to be free of any manufacturing defects, and will gladly accept any defective item for refund or exchange. Monogrammed and personalized gifts are non-refundable.
100% happy guarantee We proudly offer a 100% Happy Guarantee! We want you to be fully satisfied with every item you purchase at Zic & Cha Cha so much, so that each and every product is backed by our 100% Happy Guarantee. It's pretty simple really, if you're not happy, simply return the merchandise, and we'll give you a full refund of the purchase price, excluding shipping and handling charges. We also happily guarantee that here, you'll find the highest quality merchandise at the best value. If you can find a better boxer at the same price we'll happily refund the difference. return by mail We truly believe in our product, and know that our boxers will make your bedtime a little more - ehem interesting. But, if for any reason, our boxers shorts aren't doing it for you, simply return them to us within 30 days of receipt. Zic & Cha Cha accepts returns for a full refund. Items must be returned along with the receipt, and/or corresponding order number. Please submit your return request to Taliny at taliny@zicandchacha.com notifying her of the return and he reason for the return. It’s her company and she wants to know if at anytime someone's unhappy. That's nice huh? Once we receive the package, we will contact you by phone to process an exchange or refund for the merchandise. Shipping and handling costs are non-refundable. We must receive the package within 30 days of receipt. You are responsible for shipping the items back to us, including any shipping fees. Please be sure to insure your item. "i don't have the receipt" It’s OK. Thank goodness for computers right? As long as we have your order number on record, we'll be able to process the refund. It’s easy. Simply include the following information with your return package. • Your full name • Your order number Please note: Monogrammed or personalized items may not be returned or exchanged. how to return Just email Taliny at taliny@zicandchacha.com. Include the order number, and the reason for the return. (She loves brutal honesty.) Then, send the boxers back to us at the address below. Once we receive your package, we will happily exchange or issue a refund- whichever you prefer. We will credit your original payment method. our return address is: Zic & Cha Cha Returns 3220 Durand Dr. Los Angeles, CA 90068 return processing Please allow 2-3 business days for your return to be processed. if it was a gift: The name, address and zip code of the person who gave you some Zic & Cha Cha. Approximate date of the purchase & original purchase price. Please Note: Monogrammed Boxers are none refundable. The item number of the merchandise, if available. returns or exchanges from outside the US Yes, we are one of the first US gift delivery services to offer shipping outside the US! Our most popular countries include Australia, Canada, and Japan. We are very proud to offer international shipping to customers throughout. For international returns, simply send your item to the address below. Once we receive your package, we will promptly exchange or refund- whichever you like. our return address is: Zic & Cha Cha Returns 3220 Durand Dr. Los Angeles, CA 90068 contact us If you would like to talk to our Team, we are available to assist you 7 days a week from 9:00 AM to 9:00 PM Pacific Time, Monday through Friday, 10:00AM to 5:00PM Saturday through Sunday. Please feel free to contact us at 877+942+2422 (ZIC+CHA2) or you can email Ellie directly at hey@zicandchacha.com
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