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easy shipping (nice, huh?)
All orders and gifts are shipped via USPS, UPS, & FedEx. We offer Standard shipping, 3- day shipping, 2-day shipping, 1-day shipping & Overnight shipping. All orders are generally shipped within two business days of when the order is received, unless another delivery date is requested. If you are sending our boxers as gifts, we do offer gift wrapping and a free message card. Please remember to select "Add gift box" to ensure that your order is gift wrapped.
Shipping Outside The US No worries, we've got you covered! ;) Its easy to send zic & cha cha gifts overseas. Takes about 6-12 days for global air mail. Simply select "International Shipping." Any questions? Email us at hey@zicandchacha.com easy returns
100% satisfaction guarantee
Our mission is to provide quality, comfy, boxer shorts for couples. Our boxers are handmade here in los angeles, ca. We love our boxers & we want to make sure you do too! We guarantee that our boxers to be free of any manufacturing defects, and will gladly accept any defective item for refund or exchange. Monogrammed gifts are non-refundable. 30 days We truly believe in our product, and know that your boxers will make your bedtime a little more - ehem interesting. But, if for any reason, our boxers shorts aren't doing it for you, simply return them to us...no questions asked (but our curious selves would still love to know why) So far, we have had zero returns- nice huh? Couples love us. Zic & Cha Cha accepts returns for a full refund. Items must be returned along with the receipt, and/or corresponding order number. Email Taliny at taliny@zicandchacha.com notifying her of the return & the reason for the return. Its her company & she wants to know if at anytime someone's unhappy. Thats nice huh? "i don't have the receipt" Its ok. Thank goodness for computers right? As long as we have your order number on record, we'll be able to process the refund. Its easy. Please note: Monogrammed or personalized items may not be returned or exchanged. how to return Just email Taliny at taliny@zicandchacha.com. Include the order number, and the reason for the return. (She loves brutal honesty.) Then, send the boxers back to us at the address below. Once we receive your package, we will happily exchange or issue a refund- whichever you prefer. We will credit your original payment method. our return address is: Zic & Cha Cha Returns 3220 Durand Dr. Los Angeles, CA 90068 return processing Please allow 2-3 business days for your return to be processed. if it was a gift: The name, address and zip code of the person who gave you some Zic & Cha Cha. Approximate date of the purchase & original purchase price. Please Note: Monogrammed Boxers are none refundable. The item number of the merchandise, if available. returns or exchanges from outside the US Send your item to the address below. Once we receive your package, we will promptly exchange or refund- whichever you like. our return address is: Zic & Cha Cha Returns 3220 Durand Dr. Los Angeles, CA 90068 contact us Questions or concerns? If so, please feel free to talk to contact us at 877+942+2422 (ZIC+CHA2) or you can talk to Ellie about it at hey@zicandchacha.com
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